Orders placed before 3:00pm Monday -Wednesday EST are processed and shipped the same day. Any orders after 3:00pm EST Monday -Tuesday may be shipped the next day, but we will try our best to process it as quickly as possible. We do not ship on Thur-Fri as our courier cannot guarantee express delivery over the weekend and we prioritize the health and safety of our customers. 


Insulin is only shipped Monday – Wednesday. The reason for this is because we want to ensure the integrity of the product when it arrives at your door. Insulin must be maintained at a temperature of 36F to 46F (2C-8C).  


If you would like to order a specific medication that is not listed on our website, contact our customer support team at support@insuliv.com. We will always try to accommodate any patient requests. 


Your privacy and satisfaction with our services are and always will be our top priority. We do not reveal personal, medical, or financial information of our clients to anyone except healthcare professionals that are in charge of filling your prescriptions.


No, we are not a pharmacy. We are an online facilitator of prescription and non-prescription medications for people with diabetes mellitus. Due to our cooperation with pharmacy care providers, we can offer our clients top services and a wide range of products to address any health concerns. 


Yes, we can put various medications in one package. It is allowed and can be easily fulfilled as per your request. However, we may split your order if some of the products youve ordered are out-of-stock, or are not required to be in cold-packaging. In this case, the rest of your order will be sent to you as soon as the medications become available again or in a separate package at the same time. You will be notified if items are out-of-stock. 


Unfortunately, you cannot use your insurance to buy insulin and insulin-like medications on Insuliv.com. However, our team does everything possible to make the prices on our website the most affordable and beneficial for our customers, so you save your money every time you make purchases with our company.


According to Canadian legislation, we are not allowed to accept the returns of any prescription medications as we cannot guarantee their storage and efficacy after shipment is complete. 


We want to make sure you are 100% satisfied with your shopping experience with Insuliv.com; thats why we offer you a Credit or Products Replacement if you are not fully satisfied with the product for any of the valid reasons. Please just contact our team at support@insuliv.com, and we will gladly address any concerns that you may have.


Absolutely! We offer delivery services to any location within the contiguous United States, with all prices listed in US dollars (USD). For those residing outside the contiguous U.S., such as Alaska or Hawaii, extra fees may apply.


Our insulin products are dispatched from Canada via one of our affiliated, licensed Canadian pharmacies accredited by the Ontario College of Pharmacists. 


Yes, we assure you that the insulin you obtain comes from a licensed Canadian pharmacy with an Ontario College of Pharmacists Accreditation.


We utilize insulated shipping containers and gel packs to help maintain the quality and integrity of your order. Our gel packs last 72-96 hrs to ensure the insulin arrives at the temperature of 36F to 46F (2C-8C).  


Our insulin orders are packed in chilled containers with specially-designed gel packs to prevent spoilage. Keep in mind that insulin can generally last up to 30 days at room temperature.


Our prices are listed in US Dollars (USD).


Since insulin is temperature-sensitive, all orders must be Express shipped. We charge a flat rate shipping fee of $35 USD for deliveries within the contiguous United States. Extra shipping fees may apply for areas outside the contiguous United States.

The Canadian government regulates medication prices to ensure affordability for Canadians. In Canada, drug manufacturers and pharmacies cannot arbitrarily increase prices. Insulin.com grants Americans access to these considerably lower prices.


Insuliv.com collaborates solely with licensed Canadian pharmacies. As a result, when you order from us, you receive the same insulin and medication products that Canadians do. Additionally, the same manufacturers that make the medications in Canada, do so in the United States. Hence why the names and packages are the same. 


We mandate a valid prescription before processing any orders. We only supply the customer with the insulin on the prescription they upload to their profile for personal use only. Additionally, we do not supply more than a 90-day supply. 


Purchasing non-controlled substances for personal use is generally allowed, provided the medication poses no unreasonable risk, you confirm in writing that the medication is for personal use, and the quantity is typically no more than a 90-day supply. Refer to the FDA memo for further information on personal medication importation.


You only need to accept the Customer Agreement once during the registration process. For prescriptions, a new prescription is necessary once your current one is exhausted or expires (whichever occurs first- usually every year).


This decision is up to you and what your doctor has prescribed. Insulin use varies widely between customer to customer. We recommend ordering a 90-day supply at a time, resulting in 4 orders per year as this will save you shipping. After your 4th order, you will need to upload a new prescription.


If you still have unanswered questions, please don’t hesitate to get in touch with us at support@insuliv.com. Our customer service representatives will be happy to assist you. 

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